E-Commerce Specialist

الوصف الوظيفي
The E-Commerce Specialist drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology and infrastructural plans. He/She is also responsible for generating data-driven commercial insights and managing relationships with partners for the business. The E-Commerce Specialist works in a fast-paced, digitally-centric environment where he/she oversees the end-to-end commercialisation and operationalisation of the E-Commerce business. The E-Commerce Specialist is an energetic, collaborative and results-oriented team leader. He/She is technology-savvy with strong business acumen and is able to effectively manage multiple projects.

المهارات
Analyse service quality and customer satisfaction.

Develop service operations.

Foster service innovation.

Analyse new market trends, business opportunities, and market segments in the global and local landscape.

Analyse past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI.

Assess potential partnership prospects.

Define and revise order fulfillment policies and procedures.

Develop a service recovery framework.

Develop and implement a roadmap for online store’s functionality.

Develop, manage, and measure the performance of technology vendor relationships.

Drive e-commerce sales performance.

Generate business questions requiring data mining and analysis.

Generate ideas and strategies based upon data-driven insights and recommendations.

Implement e-commerce strategic and tactical programmes.

Manage and review e-commerce operations and processes.

Manage customer retention and loyalty programmes.

Manage sales, promotions, marketing and social media campaigns and programme over digital platforms.

Manage the procurement and implementation of new technologies.

Measure order fulfillment and customer satisfaction performance.

Monitor and review data mining and analytics tools.

تفاصيل الوظيفة
منطقة الوظيفة العليا, الرياض , المملكة العربية السعودية
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التسويق والعلاقات العامة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/saudi-arabia/jobs/e-commerce-specialist-4682284/