Operations Support Specialist

الوصف الوظيفي
We are seeking an Operations Support Specialist to join our team. The Operations Support Specialist will be responsible for providing operational support to our internal teams and external clients. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

Provide operational support to internal teams and external clients.
Monitor and manage incoming inquiries through various channels, including email, phone, and chat.
Ensure timely resolution of issues and escalate complex problems to appropriate team members.
Maintain accurate records and documentation of all support activities.
Work collaboratively with cross-functional teams to identify opportunities for process improvements and implement solutions.
Participate in training and knowledge-sharing sessions to improve team skills and performance.
Act as a liaison between our internal teams and external clients, ensuring clear communication and effective problem resolution.
Develop and maintain a strong understanding of our products and services to provide effective support.

المهارات
Qualifications:

Bachelor’s degree in Business Administration, Operations, or related field preferred.
2+ years of experience in a similar role.
Strong attention to detail and ability to multitask.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office and other relevant software applications.
Experience with Salesforce or other CRM software is a plus.
Ability to adapt to a fast-paced and dynamic environment.
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم الإداري
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/saudi-arabia/jobs/operations-support-specialist-4692246/