Customer Success Specialist

The Customer Success Specialist is a strategic and supportive partner for our customers at every stage after the buying process. They’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, upsells, cross sells and renewals.

Responsibilities:

1-Onboard the new customers.
2-Evaluate and analyze the customer’s needs.
3-Enhances the training program.
4-Develop healthy customer relationships through building trust and transparency.
5-Promotes customer loyalty.
6-Sharing the analysis and the action plans for growth through upselling and cross selling.
7-Acts as a customer advocate.
8-Committed to a continuous communication process with the customers.
9-Generating periodical reports to all stakeholders.
10-Dealing with CRM and ticketing systems.

Requirements:

-2-3 years of account management experience.
-Analytical mind.
-Good user of office products.
-Familiar with CRM and ticketing systems.
-Very good English speaking and writing.
-Excellent communication skills.